We use a variety of shipping services to ship packages around the world include USPS, UPS, and Fedex. (DHL may be coming back to the US market)

Our preferred shipping method for most light weight packages is USPS Ground Advantage for US addresses as it is the lease expensive shipping method and most packages arrive between 2 and 10 days across every US Zip code.

When placing an order, please check to make sure your address is correct and that the USPS delivers to the address.

Include any Apt/unit number) with a full 9 digit Zip Code if possible. (8% of our daily orders, the customer enters an incorrect address.) Please check your address to make sure it can be delivered to your address or P.O. Box.

Many remote locations require UPS ground shipping to arrive at your doorstep. Please make your selection baaed upon your needs

We accept: Visa, Mastercard, Discover, American Express, PayPal, Apple pay, Check by phone, mailed check, and Electronic Funds Transfer.

No products leave before before payment is received. While we are happy to reference P.O.s etc. our terms are Prepayment Only

If you are a business or school, we will only discuss our terms and payment arrangements with employees of your accounting or purchasing department legally authorized to enter into contracts with you agency.

Most in-stock items leave our Central Virginia facility within 24 hours. Items leaving at dropship may take up to 5 days to leave. Once the package is on its way.

Most packages arrive within a week. Postal and UPS please 2 extra days to Alaska, and Puerto Rico. Outside of the the continental USA for instance USPS takes up to 10 days to Guam, Saipan, Pacific Islands etc.

Modern ecommerce systems are encrypted to protect hijacking by hackers and the credit card information is transferred directly to the card processor (so we, the merchant do not see your payment information) The merchant only sees if the charge was processed.

Rarely, if there is a problem, we may see a message describing the problem and we will ask you to contact your credit card company to fix the the issue on your end. A merchant is never able to over-ride and allow your charge if the bank declines the charge for some reason.

All these measures are designed to help protect you, the customer from unauthorized use by others.

First, the system sends you an Order Confirmation of your order with an order number to the email address you supplied.

Unlike a huge company like an Amazon, a Real Person looks at each order that comes in. They check your order for immediate errors. Fill the order while checking for any holdups.

Double check the order quantity and product for correctness. They pack and pad the order to protect it during shipping. They create a shipping label that was copied from what you have provided us. And finally the order is either picked up by the shipping carrier or we deliver to the most appropriate carrier facilities.

When we hand off the package, we have no further control of the package at the carrier.

You receive an email when we create the label and you can check for updates with the tracking number as the package makes its’ way to your address.

Once the package arrives at your address, it is scanned by the carrier, and a GPS Coordinates are recorded proving it was delivered correctly. Your package has now been legally delivered.

Should you feel your package was lost/stolen after delivery, please contact the carrier for them to investigate (For instance, the USPS Postal Inspectors or UPS) If your package is lost in transit, please contact us immediately so we can start a trace with the carrier.

My favorite question
Usually, we can express ship your order by USPS, UPS or FedEx …but if you need us to drop everything to get it to you, we have our Premium Hand Delivery program.

If we have the product in stock and you absolutely need it ASAP, we pack you product and either drive it to you on the East Coast or book the next available flight to the closest airport to your location.
Then rent a car to drive the product to your address and hand deliver this to you within the 50 States and Puerto Rico.
We do not guarantee a delivery time and we may be delivering this to you in the middle of the night but will keep you up to date as the trip progresses.
Once delivered, we will start back home by vehicle and/or plane

MINIMUM CHARGE $2,000 Prepaid and non-refundable